Terms of Service

Acceptance

By using Banyan (banyan.family), you agree to these terms. If you don't agree, please don't use the app.

Eligibility & Age

You must be at least 13 years old to create a Banyan account. If you are under the age of majority where you live, you may use Banyan only with the involvement of a parent or guardian. By creating an account you confirm you meet these requirements.

What Banyan Does

Banyan is a collaborative family-tree app. You can create family trees, add members, map relationships, and share with relatives via invite links.

Your Account

• You're responsible for your account and the information you add.
• Don't impersonate others or claim profiles that aren't yours.
• Don't use the app for harassment or to share private information without consent.
• When you add information about another person — including a minor — you confirm you have the authority or consent to do so.

Content You Add

• You retain ownership of the content you add (names, photos, notes).
• By adding content, you grant Banyan permission to store and display it to other members of the relevant tree.
• Don't upload content you don't have the right to share.

Safety, Prohibited Content & Moderation

Banyan trees are private, invitation-only family spaces, not public feeds. We do not routinely review every tree, but these rules apply to names, photos, notes, relationships, events, and anything else you add:

• Do not post threats, targeted harassment, hate speech, or content that promotes violence or discrimination.
• Do not post sexual exploitation or abuse material, sexual content involving minors, or intimate images shared without consent.
• Do not impersonate someone, scam people, distribute malware, or use Banyan to facilitate illegal activity.
• Do not expose another person's sensitive personal information, add a minor's information without authority or consent, or upload content you do not have the right to share.

If you see inappropriate content or activity, email support@banyan.family with the tree name, affected member or profile, a description of the concern, and any relevant link or screenshot. Share only the evidence needed for us to investigate. We aim to acknowledge and begin reviewing reports within 2 business days. If someone may be in immediate danger, contact local emergency services first.

A tree elder can immediately remove a member and rotate the tree's invite code to invalidate the old invite link and revoke that person's access. Banyan may also remove content, restrict or suspend accounts, preserve evidence, or notify the appropriate authorities when reasonably necessary to protect people, comply with law, or enforce these terms.

Tree Roles

• Elders manage the tree — add or remove members, approve edits, manage roles, and rotate the invite code.
• Family members can add new members and edit their own profile.
• Viewers can see the tree but cannot modify it.

Subscriptions & Billing

• Banyan offers a free tier and optional paid plans (Banyan Family and Banyan Legacy), billed monthly or yearly through our payment processor, Stripe.
• Paid plans renew automatically at the end of each billing period until cancelled. You can cancel anytime from the tree's billing page; your plan stays active until the end of the period you've paid for.
• If a paid plan ends, nothing in your tree is deleted. The tree returns to the free tier's limits: everything already in it stays and can still be viewed and edited, but you can't add relatives or photos beyond those limits until a paid plan is active again.
• Except where required by law, payments are non-refundable. If you believe you were charged in error, contact us and we'll make it right.
• Prices may change; we'll give notice before a change affects your renewal.

No Warranty

Banyan is provided "as is" without warranties of any kind. We do our best to keep it running, but we can't guarantee uptime or data preservation. Back up anything important.

Limitation of Liability

To the maximum extent permitted by law, Banyan and its operators are not liable for any indirect, incidental, or consequential damages, or for any loss of data, arising from your use of the app. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Governing Law

These terms are governed by the laws of Malaysia, without regard to conflict-of-laws rules. Disputes will be subject to the courts of Malaysia, unless mandatory local law where you live provides otherwise.

Changes

We may update these terms. Continued use of the app after an update means you accept the revised terms.

Contact

Questions about these terms? Email support@banyan.family.