Support

We're a small team and we read every message.

Contact us

Email support@banyan.family with any question, bug, or feedback. We aim to reply within 2 business days.

Report inappropriate content or access

Banyan trees are private, invitation-only family spaces. If a member posts threatening, abusive, hateful, sexually exploitative, illegal, or privacy-violating content—or someone has access who should not—email support@banyan.family. Include the tree name, affected member or profile, a short description, and any relevant link or screenshot. Please share only what we need to investigate. We aim to acknowledge and begin reviewing a report within 2 business days.

For immediate containment, a tree elder can remove the member, then rotate the invite code from the elder admin panel. Removing the member revokes their tree access; rotating the code invalidates the old invite link so it cannot be reused. If someone may be in immediate danger, contact local emergency services first.

Common questions

Is my Banyan family tree private?: Yes. Your tree is private to the relatives you invite. Relatives join through an invitation and sign in. Your family tree is not a public directory or a searchable genealogy database.
How do I build a family tree with relatives?: Start a tree, add the relatives you know, and connect them as parents, children, spouses or other relationships. Share the invite link or QR code so your family can join and contribute with their existing permissions. Check for an existing profile before adding the same person again.
How do I join my family's tree?: Open the invite link a relative shares with you and sign in. You can claim an existing profile that represents you or add yourself. If the invitation has expired or been revoked, ask a tree elder for a current link.
Is Banyan free, and what do paid plans cost?: Banyan Starter is free for one tree with up to 12 relatives and 50 photos. Banyan Family covers up to 250 relatives and 1,000 photos for US$10 per month or US$79 per year. Banyan Legacy offers unlimited relatives and photos for US$20 per month or US$149 per year. Local prices, taxes and the final amount are shown at checkout.

Read all questions and answers about Banyan.

Delete specific data without deleting your account

Open the relevant member profile and choose Edit to clear optional nickname, phone, notes, gender, or date-of-birth fields, or remove its photo, then save the profile. To request deletion of other data while keeping your account, email support@banyan.family with the tree, profile, and data you want removed. We will verify that you are authorized to make the request and delete or disassociate the data unless it must be retained for safety, security, or legal obligations.

Delete your account

You can permanently delete your account anytime from Settings → Delete account on the web or in the mobile app. This removes your name, photo, phone, nickname, notes, gender, and date of birth; disconnects your account from family profiles; revokes your API keys; and deletes your uploaded photos. If you are the only active account in a tree, that tree is deleted and any live subscription is stopped first.

In a shared tree, relationships are kept intact by replacing your claimed profile with a neutral "Former member" placeholder. Reports and audit markers that must remain for safety and security are disassociated from your account and their personal content is scrubbed. We retain anonymized moderation and security history, and other records required by law, only as long as needed for those purposes. If you need help or cannot access the app, email support@banyan.family.

If you used Sign in with Apple, the mobile app shows the final authorization-removal step after deletion. You can also open iPhone Settings, tap your name, choose Sign in with Apple, select Banyan, and tap Delete. Apple's current instructions are available at Manage your apps with Sign in with Apple.

Read our Privacy Policy and Terms of Service.